Tel: +27 (0)11 477 1431 / +27 (0)87 985 0055 | Email: info@wgid.co.za

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Why do I need an SLA?

Our fixed fee options offer our customers the ability to budget based on their needs. Taking an SLA
with IT Corporation is designed to save you money each month and ensure your business has zero down time.

Take an SLA if:

  • You want a fixed price monthly support cost with no hidden charges
  •  Rapid response times & guaranteed SLA service levels
  • You require extended support hours
  • You need access to an industry certified team of IT professionals
  • You require a complete outsourced IT facility
  • You require a backup to an internal IT team

 

 

Benefits of an SLA:

  • Fixed monthly fees for support
  • Direct access to an technical account manager
  • Dedicated support number and A/H
  • Dedicated helpdesk facility
  • Remote/telephone/email support and consultancy
  • Server, backup and communications monitoring
  • PC/Laptop monitoring
  • Mobile Device management and monitoring
  • Full fault/resolution reporting (provided monthly)
  • Fast 2hr SLA response times
  • Customer portal, giving you full visibility of your IT status

 

Managed Service

Everything you need at a fixed cost
  • vCTO (virtual Chief Technical Officer)
  • Business continuity planning
  • Access to hardware spares
  • Disaster recovery simulations
  • Capacity & growth planning
  • Regular infrastructure audits
  • Planning & budgeting consulting
  • License & Patch management
  • Anti-Virus management
  • Vulnerability scanning
  • Client Portal access

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Telephone PABX & VOIP

 

Telephone PABX & VOIP

Using Managed PBX , The IT Company provides you with an end-to-end voice solution, giving you a range of managed PBX’s and packages to choose from. Manage all incoming and outgoing calls while saving your company the cost of worrying about the complexity of managing and maintaining a PBX. A wide range of tailor-made PBX functionality allows us to build a solution which meets your specific Voice/IP Telephony architecture. You also have the added benefit of a single point of contact for all your voice needs.

World class VOIP – cost-effective, carrier-grade enterprise voice services with long-term sustainability. It offers sustained savings on all call charges within South Africa, and is integrated with the largest global voice carrier network internationally. Receive  tailor-made product offerings to suit your individual requirements. Through trunk-based as well as single SIP session voice services, we allow for local, national, mobile and international calls so you can easily keep in touch with your client base, regardless of their location.

Broken computers hampering your business?

Get the ball rolling with our Site Audit & Network Assessment

  • Uncover hidden viruses, spyware, and loopholes in your network security that could allow hackers and viruses to compromise your network and confidential information.
  • Diagnose any ongoing problems or concerns you are currently experiencing with your network.
  • Verify the integrity of your data backups.

Your Audit will include:

  • A free onsite consultation with the IT Director to discuss your current IT situation.
  • Senior Engineer onsite to conduct an onsite Audit & Assessment.
  • Report Generated in an easy to understand format.
  • Report presented to you with solutions, costings and strategies for moving forward.
 

IP Surveillance

Protect your employees and property with the latest Internet Protocol or IP Surveillance technology from The IT Company. It is becoming a top priority for businesses to monitor what’s going on within their organisation and keep an eye on the movement of goods and people – even when you’re not around.

Our solutions simplify this process for you while maintaining complete security. Superior to CCTV cameras, IP technology can send and receive data over your business and home network.

Get peace-of-mind with IP Surveillance technology.

About Us

WGID IT Solutions is a team of young, dynamic, skilled and highly motivated professionals. We provide Solutions to our clients that assist them in being more pro-active with the IT systems thus reducing network and computer downtime.

Contact Us

Tel: +27 (0)11 477 1431 / +27 (0)87 985 0055
Cell: +27 (0)82 888 7422
Email: info@wgid.co.za
mark@wgid.co.za
Skype: markd_wgid

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