Tel: +27 (0)11 477 1431 / +27 (0)87 985 0055 | Email:

SLA Managed Retainers

Why do I need an SLA?

Our fixed fee options offer our customers the ability to budget based on their needs. Taking an SLA
with IT Corporation is designed to save you money each month and ensure your business has zero down time.

Take an SLA if:

  • You want a fixed price monthly support cost with no hidden charges
  •  Rapid response times & guaranteed SLA service levels
  • You require extended support hours
  • You need access to an industry certified team of IT professionals
  • You require a complete outsourced IT facility
  • You require a backup to an internal IT team



Benefits of an SLA:

  • Fixed monthly fees for support
  • Direct access to an technical account manager
  • Dedicated support number and A/H
  • Dedicated helpdesk facility
  • Remote/telephone/email support and consultancy
  • Server, backup and communications monitoring
  • PC/Laptop monitoring
  • Mobile Device management and monitoring
  • Full fault/resolution reporting (provided monthly)
  • Fast 2hr SLA response times
  • Customer portal, giving you full visibility of your IT status


Managed Service

Everything you need at a fixed cost
  • vCTO (virtual Chief Technical Officer)
  • Business continuity planning
  • Access to hardware spares
  • Disaster recovery simulations
  • Capacity & growth planning
  • Regular infrastructure audits
  • Planning & budgeting consulting
  • License & Patch management
  • Anti-Virus management
  • Vulnerability scanning
  • Client Portal access

About Us

WGID IT Solutions is a team of young, dynamic, skilled and highly motivated professionals. We provide Solutions to our clients that assist them in being more pro-active with the IT systems thus reducing network and computer downtime.

Contact Us

Tel: +27 (0)11 477 1431 / +27 (0)87 985 0055
Cell: +27 (0)82 888 7422
Skype: markd_wgid

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